Refund Policy

Refund Policy

The Refund Policy of NusaibaEdu outlines the specific conditions under which full, partial, or no refunds will be granted. This policy is created to ensure clarity, fairness, and transparency for all students and institutional partners regarding their financial commitments and expectations during the admission process.

By clearly defining the responsibilities of NusaibaEdu, students, and partner institutions, this policy helps prevent misunderstandings and ensures smooth collaboration. It also reinforces trust in our processes by establishing the exact circumstances under which a refund may or may not be considered.

The policy is divided into three key sections:

When Nusaiba Edu Can Provide a Full Refund: At Nusaiba Edu, we maintain fairness in our services. A 100% refund (full payment) may be provided only under specific, justified conditions, as listed below.

1. Full Refund Will Be Provided Only If:

  1. If NusaibaEdu cannot submit the application or begin the process after receiving full payment from the student — without any fault of the student.
  2. If a student’s admission is rejected due to an error or negligence by NusaibaEdu (e.g., wrong document submission by our team).
  3. If the student decides to cancel their application within 24 hours of payment and no service has been started yet.
  4. If no part of the service has been provided (e.g., no document processing, no communication made, etc.), and the student requests cancellation within a reasonable time.

Note: For all refund requests, proper evidence and written application are required. Full refunds will only be issued after internal verification and approval by the NusaibaEdu management.

When Refund is Not Applicable (No Refund Conditions)

Nusaiba Edu will not offer any refund in the following situations:

  1. If a student withdraws from the process at any stage voluntarily.
  2. If a student fails a university interview and refuses to apply to another university recommended by Nusaiba Edu.
  3. If a student does not submit required documents on time or fails to attend interviews/exams, leading to admission failure.
  4. If a student’s visa is rejected due to their own issues, such as low academic results, poor documentation, or insufficient financial support.
  5. If a student has a criminal record.
  6. If any fake or misleading documents are submitted.
  7. If a student refuses to attend mandatory courses, such as English/Chinese language or interview preparation.
  8. If a student already arrives in China and raises disputes or issues, no refund will be provided. All matters should be resolved before arrival.

When Partial Refund is Possible

Partial refunds are only considered in rare and exceptional cases, based on evidence and management approval:

  1. If the university cancels admission or intake due to internal decisions and the student has already paid.
  2. If visa processing is delayed for more than 3 months by the embassy (not rejected) and the student decides not to proceed.
  3. If the student or an immediate family member faces a serious medical condition and provides valid documents.
  4. If a student mistakenly makes double payment for the same service, the extra amount will be refunded after verification.

 

Note: All partial refunds are subject to management review and approval. Processing fees and service charges will be deducted.